This is regarding a situation that happened in the summertime. There was no mailing address for United Airlines listed online, and the website only had a customer care message box where no one replied. I told myself I would avoid flying with them as much as possible from here on out, but I came across a good deal and decided to take it, knowing I could speak to an agent in person at the checkout counter. She told me they had no mailing address for letters and that it usually takes them 90 days or so to respond. The 90 days is almost up.
My insider told me the best thing to do regarding any issue is to post it, tweet it, etc. because they will want to clear up the bad press. If anyone has any similar story or agrees with me, feel free to comment or forward this along. If this is remedied, it will be updated.
Fight it all one step at a time.
My insider told me the best thing to do regarding any issue is to post it, tweet it, etc. because they will want to clear up the bad press. If anyone has any similar story or agrees with me, feel free to comment or forward this along. If this is remedied, it will be updated.
Fight it all one step at a time.
8-29-17
Dear United Airlines,
RE: eTicket #: 0168600919051
I
am writing in regards to an airline ticket that was purchased by Wei Lin from
Mianyang, China. This is
concerning Flight UA5478 from Los
Angeles to San Francisco on 8-1-17, which then boarded on 8-2-17 from San
Francisco to Chengdu, China on Flight UA9. There was a 13 hour layover in San Francisco and since we
had traveled the west coast, we thought it much easier for her to simply board
the plane in San Francisco and return straight to Chengdu, China.
However,
she was charged $360.82 to change the ticket. She had called ahead to notify
the airline not to cancel her ticket if she didn’t board in L.A. She had already purchased the ticket,
and we believe this was not a cancellation or a change that merited the charge
fee. This was a quick and
effortless fix on behalf of the airline, and then there would have been an open
seat available for sale from Los Angeles to San Francisco. After she was charged the fee, it only
took the sales agent less than a minute to make the necessary correction.
I
hope that you will agree with me that, in all fairness, this circumstance
should have been deemed negligible and that the charge should have been
inapplicable. Everyone I
have informed of this situation feels strongly the same way. Therefore, I am requesting
that this fee of $360 be
reimbursed. That would be
tremendously appreciated. Is the
airline willing to reimburse the fee of $360, please?
In
this envelope, I have included a copy of the receipt.
I
look forward to hearing your response.
Regards,
Brett
Horton
